Refund Policy
Digital Goods & Subscription Terms
Kyro provides digital software services, elevated server limits, and premium bot features delivered immediately upon confirmation of payment. This Refund Policy outlines your rights and our obligations regarding returns, recurring billing, cancellations, and payment disputes.
017-Day Refund Eligibility Window
We want you to be completely satisfied with Kyro. You are eligible to request a full refund within seven (7) calendar days of your initial subscription purchase under the following circumstances:
First-Time Purchases
You purchased a recurring monthly or yearly subscription for the first time and find that the Service does not meet your community’s requirements.
Technical Failures & Outages
Kyro experiences documented, severe technical disruptions attributable to our systems that prevent access to core premium features for more than 48 consecutive hours.
Billing Errors & Duplicate Charges
You were mistakenly billed multiple times or charged an incorrect tier amount due to an automated payment gateway error.
Unauthorized Transactions
Demonstrable unauthorized or fraudulent use of your payment instrument, reported promptly to our support team.
02Non-Refundable Circumstances
Refund requests will not be granted under the following conditions:
- Requests submitted after 7 days: Any claim made beyond seven (7) days from the initial transaction or renewal timestamp.
- Terms of Service or Discord Violations: Accounts, guilds, or users that have been banned, suspended, or blacklisted from Kyro or Discord due to raiding, spamming, harassment, illegal conduct, or Terms of Service infractions.
- Subsequent Renewal Cycles: Automatic subscription renewals where the user failed to cancel their active subscription prior to the scheduled billing date (cancellations take effect at the subsequent cycle).
- Consumable or One-Time Perks: Digital goods or one-off perks that have already been fully activated or utilized within a guild.
- External Platform Outages: Temporary service outages caused by Discord Inc. API downtime, Cloudflare incidents, or third-party platform maintenance outside our direct control.
03Subscription Cancellation Policy
You retain full freedom to cancel your Kyro Premium subscription at any time. When you cancel:
- Your recurring payment will immediately terminate, and no subsequent billing charges will occur.
- Your premium features and elevated server limits will remain fully active until the conclusion of your current paid billing period.
- At the conclusion of the billing period, your server will gracefully transition back to standard tier limits without loss of core server configuration data.
04Disputes, Inquiries & Chargeback Prevention
Please Contact Us Prior to Initiating a Bank Chargeback
We are committed to resolving billing disputes amicably, fairly, and quickly. If you believe you were charged in error, please contact our support team immediately. Initiating an unauthorized bank dispute or chargeback without contacting our support team may result in immediate suspension of bot services for your server and blacklisting of associated Discord accounts pending resolution.
05How to Submit a Refund Request
To request a refund, follow these steps:
Step-by-step submission:
1. Join our official Discord Support Server at discord.gg/wMMFJqAsXH
2. Open a ticket in the “Billing & Refunds” category
3. Include your Discord User ID, Guild ID, Transaction or Invoice ID, and a brief explanation
4. Our billing specialists will review and reply within 48 business hours
06Refund Processing & Payouts
Approved refunds are credited directly back to the original payment method utilized during checkout (credit/debit card, PayPal, or Stripe balance). Depending on your financial institution, funds typically reflect in your account within 5 to 10 business days after issuance.
Billing Support & Customer Care
Have questions about an existing invoice, wish to adjust your subscription plan, or need assistance with payment methods? Our dedicated support team is available 24/7 on Discord.